Returns:
We want you to be happy with your order. If you have any questions about our merchandise, please call or email us. If you wish to return any item(s), contact Funtastic Learning Toys within seven days of receipt of the product. Please contact us at 888-FLT-TOYS (888-358- 8697) during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) for a Return Material Authorization (RMA) number prior to returning any merchandise. Please have your order number and the item description ready when you call. The item(s) must be returned at customer expense, be unopened, and undamaged for a credit to be issued. A valid RMA number must be included on the shipping label, or we will refuse the package. Non-defective merchandise returns will incur a 20% restocking fee and must be returned within 30 business days of purchase. No shipping costs will be refunded. After 30 days past your receipt of shipment, no returns will be accepted. All returns should be packed carefully and returned via insured, traceable method so as to provide proof of delivery if necessary.
Damaged Items
Merchandise damaged during shipment is covered by the shipper. When accepting delivery of merchandise that appears to have a damaged item, please be sure that the delivering carrier documents that information before signing for it. If it appears that the entire shipment will be unusable, simply refuse the shipment siting ´damaged prior to receipt´ as your reason. Notify Funtastic Learning Toys within five days of receipt of any merchandise damaged during shipping. Please call us during our normal business hours and have your order number and the item description ready when you call. We will contact the carrier to file a damage claim and either send you a replacement item or issue you a credit for the damaged merchandise. You must keep the original box and all packaging. To assure prompt processing and approval of your claim, you must follow UPS and USPS procedures.
IMPORTANT ALERT. Some items sent to warm weather climates and/or during the summertime can be damaged if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbor’s house, or not to deliver if no one is home. We cannot accept returns for heat-damaged products.
Cancellations:
If you wish to cancel an order, you will need to either email Customer Service at cs@funtasticlearningtoys.com, or call us at 888-FLT-TOYS (888-358- 8697) during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST). We will make every attempt to stop your order. However, if it is too late to stop shipment as it has shipped already, this will be considered a return, and all return policies and restocking charges in our return policy listed above apply.
Shipping Errors:
We make every attempt to send you what you order. However, if you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within five days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Please call us at 888-FLT-TOYS (888-358- 8697) during our normal business hours (Monday through Friday, from 9:00 am to 6:00 pm CST) for an RMA number prior to returning any incorrect merchandise. Please have your order number and the item description ready when you call. A valid RMA number must be included on the shipping label, or the package will be refused. All returns should be packed carefully and returned via insured, traceable method so as to provide proof of receipt if necessary. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within ten days of our receipt of the returned package.
Funtastic Learning Toys
13707 State Highway 249, Suite #235
Houston, Texas 77086-2705
